Terms of use
The general conditions serve to define our rights and obligations towards our customers, with the aim of establishing a strong and lasting relationship based on transparency. All activities offered on this site are sold subject to the following conditions. The person whose name appears on the booking will be considered the group leader and therefore accepts these conditions for and on behalf of all persons named, substituted or added on the booking form. reservation. All prices listed are in effect at the time the website goes live. The information given here is based on the latest information available. We reserve the right to modify the facilities, services, routes, prices or vehicles described herein without being liable for any compensation or reimbursement.
Confirmation Policy
Hot air balloon or excursion bookings can only be confirmed when we receive the deposit or full payment. The deposit can vary depending on the tour and the season, from 20% to 100%.
Cancellation and refund
Customers who wish to cancel any of their products for any reason, including health or family reasons, are subject to the following charges.
Any cancellation by us due to technical issue, weather conditions or AAC authorization will either be rescheduled or refunded in full.